Return/Exchange Policy

1) If wrong size or defective items received, kindly contact us via Instagram (memories.plus.my) or Facebook (Memories Plus) within 7 days after parcel delivered. Memories Plus will proceed only if the clothes tag has not been removed and items have not been washed.

2) Memories Plus will responsible on round trip shipping fees if only wrong size/ wrong type/ defective items more than 1cm within 7 days after parcel has been received. Memories Plus will return the round trip shipping fee to you according to your receipt.

3) Size exchange must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.

4) For exchange size shipping fees may need to bear by customer. (RM7 for West Malaysia, RM14 for East Malaysia, RM28 for Singapore).

5) Defect items are not eligible for exchange.

6) Return Exchange can only made 1 time per order number.

7) Sale items are not eligible for returns.

8) We reserve the right to reject any returns that do not fulfil our returns policy.

- Please inbox IG: memories.plus.my / Facebook Page: Memories Plus for further details -